Terms of Service

1. Introduction Welcome to Haven Camp. These Terms of Service govern your use of our website and the purchase of our products. By using our website or placing an order, you agree to these Terms. If you do not agree, please do not use our services.

2. Business Information Haven Camp is a registered company in Australia. Our business address is: 23 Napier Street, North Strathfield, NSW 2137, Australia. We ship products only within Australia.

3. Products and Warranty Haven Camp sells high-quality camping equipment and accessories. We offer product warranties in accordance with Australian Consumer Law.

4. Returns and Refunds

We do not accept returns for change of mind.

Refunds are available only for faulty items.

Customers must provide image-based evidence when requesting a refund for a faulty item.

Refund requests must be submitted within a reasonable time after receiving the product.

5. Payments

Payments are taken in full at the time of purchase.

Accepted payment methods: Credit Cards and ShopPay.

No non-refundable deposits or cancellation fees apply.

6. Shipping and Delivery

Shipping will commence after the closing of the pre-order date.

Estimated shipping time: 30-35 days, subject to weather conditions.

Customers will not be responsible for customs duties or taxes.

Lost or damaged shipments will be fully refunded.

7. User Accounts and Content

Customers do not need to create an account to purchase, but ShopPay may require a signup.

No age restrictions apply to purchases.

User-generated content (e.g., product reviews) is not currently available but may be implemented later.

8. Liability and Disclaimers

Haven Camp is not responsible for product misuse.

All camping gear is provided "as is" and used at the customer’s own risk.

9. Privacy and Data Use

We collect only the necessary customer data for order fulfillment.

Customer data will not be shared with third parties.

10. Dispute Resolution

Customers must first contact Haven Camp at [your support email] to attempt to resolve any disputes.

We will make reasonable efforts to resolve disputes within 14 days.

If a dispute cannot be resolved, it will be governed by the laws of New South Wales, Australia, and handled in courts located in New South Wales.

11. Changes to Terms Haven Camp reserves the right to update these Terms at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the new Terms.

12. Contact Information For any questions regarding these Terms, please contact us at info@havencamp.com.au